Privacy Policy

Last updated: August 27, 2026

This Privacy Policy explains how Lumino Home Services ("Lumino," "we," "us," or "our") collects, uses, and protects your information when you visit our website, book a service, or communicate with us by phone, text, or email.

Information We Collect

When you request a quote or book a service with Lumino, we collect information you provide directly, including:

• Name, phone number, and email address
• Service address and details about your home (size, service tier requested)
• Booking preferences, including service frequency and membership plan selections
• Payment information, processed securely through our booking and payment platform — Lumino does not directly store your full credit card number
• Any notes, requests, or communications you share with us regarding your service

How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and manage your cleaning service
• Communicate with you about your booking, including confirmations, reminders, and updates
• Process payments for services rendered
• Request feedback or reviews after a completed service
• Improve our service offerings and customer experience

Text Messaging (SMS) Consent & Terms

If you provide your phone number when booking a service, you consent to receive text messages from Lumino Home Services related to your booking, including appointment confirmations, service reminders, and post-service review requests.

How We Share Information

We do not sell your personal information. We share information only as needed to operate our business, including with:

• Our scheduling and booking platform provider, to manage appointments and communications
• Payment processors, to securely process service payments
• The Lumino cleaning professional(s) assigned to your service, limited to the information needed to complete your booking (name, address, service details)

We may also disclose information if required by law or to protect the safety of our clients, employees, or contractors.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as needed to provide services to you and to comply with our legal and business obligations. If you'd like your information removed from our records, contact us using the information below.

Your Choices

You may:

• Opt out of text messages at any time by replying STOP
• Request access to, correction of, or deletion of your personal information
• Ask us any questions about how your information is used

Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our services after changes are posted constitutes acceptance of the updated policy.