Terms & Conditions

Last updated: August 27, 2026

These Terms and Conditions ("Terms") govern your use of Lumino Home Services ("Lumino," "we," "us," or "our") and any service booked through our website, phone, or booking platform. By booking a service with Lumino, you agree to these Terms.

Services Provided

Lumino provides residential cleaning services, including Maintenance Cleaning, Deep Cleaning, Move-In/Move-Out Cleaning, and Post-Construction Cleaning. Pricing is determined by service tier and home size, as shown at the time of booking. New clients begin with a Deep Clean as their first service, to properly establish a baseline standard of clean for the home.

Booking & Pricing

Pricing is flat-rate based on the service tier and home size selected at booking. For homes with unusual scope or size (including our Custom Estate tier), final pricing may be confirmed with you before the job is scheduled. Promotional offers and membership discounts, where applicable, will be reflected in your total before checkout.

Payment

Payment is processed through our secure booking platform using the payment method provided at booking. Lumino does not directly store your full credit card number.

Cancellation & Rescheduling Policy

Satisfaction Guarantee

If you're not satisfied with a completed service, contact us within 48 hours of your service date. We'll review your feedback, including photos where helpful, and arrange a reclean at no additional cost where a documented service gap is confirmed.

Home Access & Preparation

You are responsible for providing our team with access to your home at the scheduled time (e.g., a key, access code, or someone present to let the team in). Please secure or disclose the location of any fragile, valuable, or sentimental items you'd like handled with special care, and let us know of any pets or access considerations in advance.

Text Message & Communication Terms

By providing your phone number at booking, you consent to receive text messages from Lumino related to your service, including confirmations, reminders, and review requests.

Limitation of Liability

Lumino is not responsible for damage to items that were not properly secured or disclosed prior to service, pre-existing damage or wear, or issues arising from conditions outside our team's control. Our liability for any claim related to a service is limited to the cost of the service in question. Please report any damage concern within 48 hours of service so we can address it promptly.

Changes to These Terms

We may update these Terms from time to time. The "Last updated" date above reflects the most recent revision. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.

This page is provided as a general summary of our service terms and does not constitute legal advice. For specific questions about your rights or our obligations, please contact us directly.